Terms & Conditions
SMS Messaging Terms & Conditions
Paragon Flight Training Co. SMS Program
- Program Description: By opting in, you agree to receive text messages from Paragon Flight Training Co. regarding flight training inquiries, admissions, enrollment, appointment scheduling, customer service, and related training updates.
- Opt-Out: You may cancel SMS communications at any time by replying STOP to any message. You will receive a confirmation message, after which no further messages will be sent unless you opt in again. To re-enroll, complete the original opt-in process.
- Assistance: For assistance, reply HELP to any message or contact Paragon Flight Training Co. at (239) 475-5789.
- Carrier Liability: Wireless carriers are not liable for delayed or undelivered messages.
- Message Frequency and Charges: Message frequency varies based on your interactions with Paragon Flight Training Co. Message and data rates may apply to messages sent and received. Contact your wireless carrier with questions about your messaging or data plan.
- Privacy: For information about how we collect, use, and protect your information, please review our Privacy Policy.
Terms & Conditions
Paragon Flight Training Co.
1. Returns & Refunds
For assistance with returns or refunds, please contact Paragon Flight Training Co. at (239) 274-2170 or by email.
Nonrefundable Items
Custom orders, special orders, digitally delivered products, and computer-based training courses cannot be returned or refunded. Gift card purchases are nonrefundable and cannot be exchanged for cash.
Flight Packages
Scenic Flights, Discovery Flights, and Extended Discovery Flights are eligible for a refund within 60 days of the original purchase date, provided that no portion of the purchased package has been redeemed, flown, or otherwise used.
Approved refunds will be issued to the original credit or debit card used for the purchase. Purchases made with cash will be refunded by company check.
Flight packages originally purchased by credit or debit card are subject to a 2.5% merchant recovery fee when refunded.
Physical Merchandise
Returned physical merchandise must be in like-new, resalable condition and include its original packaging. Returns of physical products may be subject to a 15% restocking fee.
Paragon Flight Training Co. will make a good-faith effort to correct or otherwise resolve issues involving defective products within the applicable warranty period.
Customers assume the risk of loss during return shipping. We strongly recommend insuring returned merchandise.
If merchandise arrives damaged, please inspect the shipping container and promptly contact our sales team for instructions. Retain the original packaging for possible replacement arrangements or carrier claims.
2. Changes or Cancellations
Please contact Paragon Flight Training Co. as soon as possible to request an order change or cancellation.
We will make reasonable efforts to accommodate your request. However, because orders may ship the same day or be fulfilled directly by a manufacturer, changes and cancellations cannot be guaranteed once processing has begun.
When applicable, the purchaser is responsible for shipping expenses, refused-delivery charges, and special handling fees resulting from an order change or cancellation.
3. Shipping
Shipping Methods
Physical merchandise is shipped through FedEx. Because FedEx shipments under this policy cannot be delivered to post office boxes, customers must provide an acceptable physical shipping address.
Processing and Delivery
Most orders are shipped on the same day or within 24 hours after receipt. Orders placed during weekends or holidays may require an additional one or two days for processing.
Same-day shipping may be available for qualifying orders placed before 2:00 p.m. Eastern Time.
Digital Products
Digital products are delivered electronically to the email address provided during checkout, generally immediately after purchase.
Customers are responsible for entering an accurate email address. Paragon Flight Training Co. is not responsible for delivery issues resulting from an incorrect email address supplied by the purchaser.
Handling Fees
- Domestic orders: $2.75 handling fee
- International orders: $10.00 handling fee
4. Use of Products
IMPORTANT AVIATION SAFETY NOTICE
TRAINING MANUALS AND CHECKLISTS SOLD OR PUBLISHED BY PARAGON FLIGHT TRAINING CO. ARE NOT MAINTAINED AS CURRENT AIRCRAFT OPERATING DOCUMENTS AND MUST NOT REPLACE THE OFFICIAL FAA-APPROVED PILOT’S OPERATING HANDBOOK (POH) OR AIRPLANE FLIGHT MANUAL (AFM) APPLICABLE TO THE AIRCRAFT.
THE REQUIRED FAA-APPROVED OPERATING DOCUMENTATION MUST BE CARRIED IN THE AIRCRAFT AND READILY ACCESSIBLE TO THE PILOT.
Training manuals, checklists, and related educational materials produced or published by Paragon Flight Training Co. are not endorsed by aircraft manufacturers or their affiliated entities unless expressly stated otherwise.
These materials are intended solely as supplemental educational resources. They do not contain every procedure, limitation, instruction, or item of information required to operate an aircraft safely.
They are not substitutes for the applicable FAA-approved POH or AFM, or for professional instruction from an FAA-certificated flight instructor.
Users are solely responsible for confirming that information contained in these products is accurate, current, and consistent with the official documentation applicable to the specific aircraft before flight.
Assumption of Risk and Indemnification
By accepting or using these materials, the user acknowledges the risks associated with their use and agrees, to the extent permitted by applicable law, to indemnify, defend, and hold harmless Paragon Flight Training Co., including its officers, directors, employees, agents, and affiliates, against claims, liabilities, damages, and losses arising from use or misuse of these materials.
Such claims may include alleged legal violations, aircraft damage, other property damage, bodily injury, death, and errors, inaccuracies, or omissions in the materials.
Disclaimer of Warranties
These products are provided without express or implied warranties concerning the accuracy, completeness, or suitability of the information contained in any checklist or training manual sold by Paragon Flight Training Co., to the extent permitted by applicable law.
5. SMS Messaging Terms & Conditions
Paragon Flight Training Co. SMS Program
- Program Description: By opting in, you agree to receive text messages from Paragon Flight Training Co. regarding flight training inquiries, admissions, enrollment, appointment scheduling, customer service, and related training updates.
- Opt-Out: You may cancel SMS communications at any time by replying STOP to any message. You will receive a confirmation message, after which no further messages will be sent unless you opt in again. To re-enroll, complete the original opt-in process.
- Assistance: For assistance, reply HELP to any message or contact Paragon Flight Training Co. at (239) 475-5789.
- Carrier Liability: Wireless carriers are not liable for delayed or undelivered messages.
- Message Frequency and Charges: Message frequency varies based on your interactions with Paragon Flight Training Co. Message and data rates may apply to messages sent and received. Contact your wireless carrier with questions about your messaging or data plan.
- Privacy: For information about how we collect, use, and protect your information, please review our Privacy Policy.
6. Jurisdiction and Venue
Purchases made under these Terms & Conditions form agreements governed by the laws of the State of Florida.
By purchasing products from Paragon Flight Training Co., customers agree to submit to the jurisdiction of Florida courts for disputes arising from or relating to the purchase agreement or the parties’ performance of their obligations.
The designated venue for adjudicating such disputes is the appropriate court in Lee County, Florida. Customers waive objections based on improper or inconvenient venue, to the extent permitted by applicable law.
Notwithstanding the foregoing, either party may bring an action against the other in a court located in the state and county where the defendant maintains its principal place of business.
Claims arising under the purchase agreement must be brought within 12 months of the purchase date, to the extent such a limitation is legally enforceable.
In an action to enforce the agreement, the prevailing party may recover reasonable attorney’s fees and costs, including applicable collection expenses and costs associated with reclaiming inventory.
Paragon Flight Training Co.
511 Danley Drive
Fort Myers, Florida
Phone: (239) 274-3170
© Paragon Flight Training Co. All rights reserved.
